My idea of success is finding the work I love to do, and earning what I am worth to achieve the lifestyle I desire.
Working digitally in healthcare in 2013 felt like I was cheating clients of good therapy until I started seeing the results. Although I loved offering cognitive behavioural solutions to clients, the organisational culture made my role challenging.
Success may mean different things for you but in today’s world of work, we do not always get job satisfaction and money is not the only reward people are seeking. What we seek as humans, is to be valued.
I left the job in March 2013 and joined a recruitment agency. I started my own business a month after receiving 30 minutes of 1 – 1 coaching from a colleague who advised that I opened a limited company and manage my own accounts.
I am going to share a few tips on how I managed therapy using digital platforms, and telephone work.
One of the major setbacks was the lack of Presence in building an alliance with the client/patient.
During interviews, it was a lot easier since I knew the potential questions and more importantly I established rapport in a few minutes.
My first call with clients
Smiling whilst introducing myself, saying my name, and pronouncing that clearly since it has a rare spelling. When I spoke with patients, I asked if I was pronouncing their names correctly and if there was a preferred name they would like to use throughout sessions. You can ask this after setting your agenda or before.
Who are you and What do you do?
Hi, I am Jane Light, and I am a psychologist . psychological well-being practitioner . therapist who specialises in cognitive behavioural therapy.
Questions to build rapport:
Is this your first time seeing a therapist?
Have you heard about CBT?
I have been working with patients who experience symptoms of anxiety and depression to help them alleviate and recover within 4 – 6 weeks. I use a wide range of coping strategies to monitor and measure the impact of any existing or past triggers/situations/incidents you have experienced within the last 6 months.
On this call we can measure some of those symptoms, determine whether you need further assessment and see if this is the right therapy for you.
The purpose of your call or your Agenda.
After completing your questionnaire, we would then look at other risk factors that may be affecting the way you are feeling, including alcohol consumption, caffeine intake, misuse of drugs or narcotics, is that all ok?
Establish connection before you meet.
Talking about your vulnerabilities with someone who you couldn’t see may fill you with fear and apprehension. I established my presence in writing before our call, with booklets on well-being, and a little about your practice.
Embrace your differences.
I had a different accent, and whilst I feared it would make others uneasy, it did the opposite. Patients reported feeling at ease and motivated for therapy.
Establish an Alliance.
The mental health was targeted so I needed to ensure they were able to self-monitor – writing their thoughts down and tracking their moods and activities. They looked forward to reporting progress.
Show up and Share Content.
Later as a consultant, I showed up, and I met with other consultants. I met with recruitment consultants, managers of NHS practices and kept my clinical profile on LinkedIn. Stay visible, and share your content and experiences, so that others can learn from your insights.